Page 62 - The Way to the Top

Michael J. CRITELLI

Chairman and CEO of Pitney Bowes Inc.

Ian Morrison, former president of the Institute for the Future, told me that
I had two choices as Chairman—to either be a steward or to be a change
agent. And that in reality the only choice I had was to be a change agent.

The trade-off for being a change agent was that I probably wouldn’t get
much credit at the time because a lot of the benefit would come after I was
gone. He also taught me that the pace of revolutionary change is usually
overestimated in the short run and the magnitude of such change is usually

underestimated in the long run.

Recognize that the rewards of success may come late