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T R U M P 1 0 1 : T H E WAY T O S U C C E S S

When many people encounter obstacles, they go into shock,
become paralyzed, and freeze. They don’t know what to do, so
they do nothing or react impulsively without thinking and make
poor decisions.

Brilliant business operators take problems and turn them into
gold.
—Donald J. Trump

When difficulties occur, I always ask, “Is this a blip or a catas-
trophe? Is it a minor annoyance or a serious problem?” The
answer helps me focus and find the best way to proceed.
Here’s how to handle problems and setbacks:

• Step back and examine the issue; get a more objective and
less emotional picture of the situation. Give yourself room
to see more clearly and think. Assess the problem from all
angles, with an open mind, and you’ll usually find its cause.
Try not to make assumptions because they frequently lead
to mistakes.
• Address the situation. List the solutions you can take to
minimize the damage quickly, efficiently, cost-effectively,
and permanently. Consider and evaluate all of your
options. Keep in mind that “When one door closes,
another door opens.” Other alternatives will usually exist,
but you have to find them. Many people stare at open
doors and don’t see that they’re open, let alone realize
their significance.

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