Page 55 - [Donald_J._Trump,_Meredith_McIver]_Trump_101_The_(BookFi)

T R U M P 1 0 1 : T H E WAY T O S U C C E S S

if you win, can disrupt your business and cost a fortune to defend.
If you lose, it can put you out of business.

BEWARE

Never fire an employee when you’re angry or when other work-
ers are present. Don’t let an employee bait you into losing your
temper. If you feel yourself getting angry, immediately walk away.
Go somewhere and cool down. When you are completely com-
posed, discuss the situation with someone who can give you
objective advice. Develop a plan on how to proceed and consider
reviewing it with an attorney.
Don’t blow up in front of your employees. When you’re dis-
pleased with a worker, discuss your feelings with him or her pri-
vately, not in an open, public area or where other employees
might watch and overhear. If you’re concerned about meeting
with an employee alone because he or she might become hostile,
have another member of your staff sit in. Meet in a neutral place,
not in your office, so you can get up and leave.
At termination meetings with employees, don’t get drawn
into arguments or debates. Be civil, polite, and businesslike.
Expect the employee to be upset, so be direct and courteous, but
give the employee a full opportunity to speak.
Fortunately, I seem to attract people who like to work hard
and who get a sense of achievement from their efforts. Most of
the people I've fired knew they weren't performing to a satisfac-
tory level, and I've had very few problems in that area. I'm
demanding but fair and they know it. There's a level of objectiv-
ity involved on both sides, which can be very helpful in these
kinds of situations.

34